Friday, November 30, 2007

Consolidated Dispatching

This seems to be a hot topic, more so with the Bettendorf crowd than anyone else. This one took a lot of research, but I think this is a good thing. I tried to break this down into sections of what costs the taxpayers money. There’s personnel, hardware and management.
Personnel seems to be most of the against argument by the Bettendorf crowd since they seem to be pleased with their dispatch as is. According to the articles that address the personnel issue, it seems that there will not be a loss of numbers, or even the people that exist as of right now. How this would affect day to day operations seems to be slim to none, as there are going to be plenty of dispatchers to answer the calls.
Another issue that comes up is that the Bettendorf folks say that there will be a delay in getting services. I think that is a large heap of speculation and really has no merit. As a matter of fact I think it will decrease delays and here’s why. Cell phones. I don’t know if this has happened to any of you but a friend of mine was in the area of 53rd and Elmore and dialed 911 from his cell phone. He got Bettendorf. He wasn’t in Bettendorf. Had that been a consolidated center, it wouldn’t matter, that dispatcher could send him Davenport’s assistance from the same desk. One call, no transferring from place to place.
Hardware was a lot more involved than I thought. After reading the report that is posted as a link from the Sheriff’s Department site, it seems that getting everyone to communicate with each other may not be that difficult, as long as all of the departments involved are willing to work together. The term interoperability keeps surfacing in the sites that I went to and it seems that agencies that develop interoperability are eligible for federal grants. I stumbled into a lot of information at the federal level about national incident management and it’s everywhere. The fed is supporting it, and not only is willing to put funds into it, they already have.
These dispatch centers are working well and interoperability was proven to be very important and successful in the Minneapolis interstate bridge collapse. If interoperability isn’t in place here in the QC I think it should be. I think that all law enforcement, fire departments and ambulances need to be able to talk to each other. If they all had the same dispatch center that can’t hurt. If that center knows where everyone is would they be able to send the closest responder instead of what is now in their limited span of control? I couldn’t find that answer definitively, but it makes sense.
I think the true issue with Bettendorf is the management side. If they lose control of the management, they may seem like the little guy being bullied around by Davenport, just because of mere numbers. I’m not sure how that issue could be resolved, but it sounds like everyone would maintain some control over their portion of the world. I really don’t think that Bettendorf is going to lose the ability to get a police officer in a decent amount of time, unlike Davenport on occasion. It seems the change is limited to changing dispatch, not departments themselves. I doubt after all the crying about the fire department in that city that the citizens there wouldn’t want emergency services to be able to communicate with other agencies in the most efficient manner. It appears that they are the only city that cannot handle a moderate to major emergency without the assistance of other jurisdictions, namely when it comes to fire. (No offense intended.) It seems overall, it’s not going to change emergency response, just save us money and increase the efficiency when someone calls for help.

2 comments:

Anonymous said...

I went on a ride along with Scott County deputies once. We listened in while Davenport had a chase going and it was heading right up Brady passing 53rd and the Scott Co dispatcher tried to contact Davenport to advise they were ready to help (lay down spike strips or just join in) The Davenport dispatcher hung up on the Scott county dispatcher 2 times and even hung up on the shift supervisor that called. They didnt want the help I guess.

Anonymous said...

Yawn!